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General Terms and Conditions
The content of this website has been compiled with the utmost care. Despite this, information may have changed or be displayed inaccurately. The information is updated weekly, and sometimes monthly, and any changes may be made at any time with immediate effect and without prior notice. As a visitor to this website, you may not disclose or reproduce any copyright-protected works or other stored information without the permission of SALON MAHER. We cannot guarantee that the information on our website is suitable for the purpose for which you consult it. All information, products, services, and courses are offered in their current state, without any guarantees or warranties regarding their quality, suitability for a particular purpose, or otherwise. We exclude all liability for any direct or indirect damages of any kind arising from or in any way connected with the use of this website, or the temporary inability to access the website.
Privacy Policy
SALON MAHER takes your privacy very seriously and will process and use your information securely. This privacy policy explains which data we process and for what purpose. You will also find information about your rights regarding our processing of your personal data. We recommend that you read this privacy policy carefully. For any questions, you can always contact [email protected].
Company Identity
SALON MAHER B.V.
KvK: 86610392
Head Office
Amsterdamsestraatweg 196
3551 CN
Utrecht, Utrecht
E: [email protected]
Tel: (030) 221 84 28
Branch Office
William Boothlaan 19A
Rotterdam, Zuid-Holland
E: [email protected]
Tel: (010) 750 79 91
SALON MAHER B.V. is the data controller with respect to the processing of your personal data.
How Does SALON MAHER Use Your Data?
Below is an overview of the purposes for which SALON MAHER processes personal data, specifying what data is used for each purpose, the legal basis for processing the data, and how long the data will be retained. For clarity, we have grouped everything by data flow type.
How Do We Obtain Your Personal Data?
SALON MAHER holds your personal data because you provided it to us.
What Are Your Rights?
Under the European General Data Protection Regulation (GDPR), you have several rights regarding your data and its processing:
Cookies
Cookies are small pieces of (text) information sent to your browser when you visit SALON MAHER’s website and then stored on your computer, tablet, or mobile phone’s hard drive or memory (hereafter: “Device”). The cookies placed via SALON MAHER’s website cannot damage your Device or the files stored on it. When we refer to ‘cookies’, we also mean similar techniques that collect information, such as device fingerprinting.
Can This Privacy Policy Be Changed?
This privacy policy may be amended. We recommend that you regularly review the privacy policy for any changes.
Cancellation Policy
Cancellation of online appointments and what happens if you don’t show up?
Online appointments can be cancelled free of charge by phone or email up to 24 hours before the scheduled appointment. If you fail to attend an appointment, 50% of the base price of the booked treatment(s) will be charged. You will receive an invoice for this, which must be paid within 14 days.
Complaints
Where can you go with complaints and questions?
If you have any questions about the privacy policy or how your data is used, you can send an email to [email protected].
If you have a complaint about how SALON MAHER processes your data, you can also contact us via email at [email protected]. Additionally, you may contact the Dutch Data Protection Authority.
If you have a complaint about a treatment, you can email [email protected]. SALON MAHER is a member of the National Dispute Committee.
Terms
SALON MAHER complies with the general treatment conditions for the hairdressing industry: These conditions apply to all hair treatments in salons that are members of the Royal General Dutch Hairdressers Organisation (ANKO), without prejudice to the individual terms set by the hairdresser.
Hairdresser (M/F): Hairdresser-entrepreneurs who are members of ANKO.
Customer (M/F): The person who has instructed the hairdresser to perform a hair treatment.
Dispute Mediation Committee: The group of three individuals appointed by ANKO to handle disputes, including an expert as described below and a lawyer. Members of the Dispute Mediation Committee, as well as the relevant secretarial staff, are subject to the ANKO Hairdressing Industry Dispute Mediation Code of Honour. The secretariat of the Dispute Mediation Committee is located at ANKO’s offices and is under the leadership of the ANKO director.
Experts (M/F): Persons specially designated to assess complaints with specific expertise in hair treatments.
Hair Treatment: All forms of hair treatments, excluding wigs or artificial hair or other forms of using third-party hair.
Hair treatment assignments are only executed under the following conditions. Deviating arrangements apply only if agreed in writing between the customer and the hairdresser.
The hairdresser undertakes to perform the agreed hair treatment with the customer.
The customer agrees to pay the agreed price for the hair treatment. The base prices for hair treatments are clearly listed by the hairdresser on a visible price list. Based on the customer’s wishes, hair type, length, and thickness, a personalised price is agreed upon with the hairdresser.
SALON MAHER commits to performing services to the best of its abilities and expertise. However, no guarantee is given regarding the specific outcome. Our services are provided on a best-effort basis, which means we will make every effort to achieve the desired results but cannot be held liable if those results are not achieved.
If the treatment does not meet the reasonable expectations of the customer based on the agreement, the customer may file a complaint with the hairdresser.
The customer must notify the hairdresser of any complaint within one week after the hair treatment. For colour treatments and similar procedures, the complaint period is two weeks. For restructuring treatments, the period is three weeks.
The hairdresser will communicate their position to the customer no later than two days after the complaint is reported, whether verbally or in writing.
If the customer disagrees with the hairdresser’s position, they may submit their objection in writing or by phone to the Dispute Mediation Committee. The time between the phone report and the return of the complaint form must not exceed five days.
A complaint may be submitted to the Dispute Mediation Committee no later than one week after the hairdresser has communicated their position to the customer. If the hairdresser does not respond to the complaint, the customer may submit the complaint to the Dispute Mediation Committee within ten days of informing the hairdresser of the complaint.
A complaint is submitted to the Dispute Mediation Committee using the model complaint form, which is available from the hairdresser or ANKO.
When submitting the fully completed and signed complaint form, a fee of €10 must be included, either by cheque or in cash.
The fee referred to in Article 12 will be refunded to the customer if the Dispute Mediation Committee finds the complaint to be valid.
A complaint will not be processed if:
For the provisions of sections 6 and 7 of this article, a complaint will not be processed only if, in the opinion of the Dispute Mediation Committee, it is no longer possible to substantively assess the complaint.
Immediately upon receipt of the complaint, the Dispute Mediation Committee sends a copy of it to the hairdresser for comment.
The hairdresser must respond in writing to the Dispute Mediation Committee within three working days from the date of the notice referred to in Article 15.
Upon receiving the written materials mentioned in Articles 10 and 16, or after the expiration of the deadline mentioned in Article 16, the Dispute Mediation Committee determines whether the complaint can be resolved in writing or if an expert needs to personally assess the customer. In the latter case, the expert will assess the hair treatment’s result within one week at a neutral location of their choosing.
Both the hairdresser and the customer have the opportunity to request a different expert within two working days after receiving the notice of who the expert will be.
The designated expert issues a written report to the Dispute Mediation Committee within two working days, expressing their judgement of the complaint. The Dispute Mediation Committee then determines its position.
The Dispute Mediation Committee will notify both the customer and the hairdresser of its decision, in writing and with reasons, within two weeks after determining its position.
The secretary of the Dispute Mediation Committee will contact both parties 14 days after sending the decision letter to the hairdresser and the customer to inquire if the complaint has been satisfactorily resolved.
If the customer’s complaint is deemed valid, the hairdresser will be issued binding advice on how to proceed. This may include:
The decision will also specify the timeframe within which the treatment(s) must be completed.
This regulation applies exclusively to complaints regarding scalp hair. The regulation of damage to the body, clothing, or otherwise is not covered by this regulation but falls under general liability rules and other legal provisions.
If the customer or the hairdresser believes that errors were made in the procedure, they may appeal to the ANKO’s executive board. This appeal must be filed within one month after the Dispute Mediation Committee has sent its decision to the party concerned.
The ANKO treatment conditions are filed with the District Court of Amsterdam.
How does SALON MAHER use your data?
Below is an overview of the purposes for which SALON MAHER processes your personal data. It specifies which data is used for each specific purpose, the legal basis for processing that data, and how long SALON MAHER retains the data. To keep it clear, we have grouped everything by type of data flow.
Purpose: Direct marketing
Data: Name, address details, email address
Legal Basis: Explicit consent
Retention Period: As long as necessary for this purpose
Purpose: Newsletters, birthday cards, loyalty system
Data: Address details, date of birth, visit history
Legal Basis: Explicit consent
Retention Period: As long as necessary for this purpose
Purpose: Making online appointments
Data: Email address, phone number
Legal Basis: Explicit consent
Retention Period: As long as necessary for this purpose
SALON MAHER holds data about you because you have provided it to us.
Under the European General Data Protection Regulation (GDPR), you have several rights regarding your data and its processing:
A request can be sent to [email protected]. SALON MAHER will fulfill your request as soon as possible and in any case no later than one (1) month after receiving such a request. If SALON MAHER denies your request, we will explain why in our response.
SALON MAHER may be required to provide your information to a third party due to a legal obligation.
Cookies are small pieces of (text) information sent to your browser when visiting the website of SALON MAHER and then stored on the hard drive or memory of your computer, tablet or mobile phone (hereinafter: “Device”). The cookies placed via the website of SALON MAHER cannot damage your Device or the files stored on it. When we talk about ‘cookies’, we also mean similar techniques with which information is collected, such as device fingerprinting.
This privacy statement may be amended. We therefore advise you to regularly review the privacy statement for any changes.